Social media platforms have completely transformed our lives. We rely on them for information, advice, and opinions, and to connect with family, friends, and colleagues in many positive ways. What we do not see are postings of humanity’s worst impulses: murders, sexual crimes, bestiality, child abuse, and other vile behavior. For this, we can thank “content moderators”: a non-existent profession a short time ago, now one we rely on for safe navigating—for ourselves and our children.
To maintain sanitized platforms, maximize profits, and cultivate their public images, social media companies rely on content moderators to review objectionable postings and remove any that violate their terms of use. These moderators are our “front line soldiers” in a modern war against online depravity that we all have a stake in winning. They have one of the most difficult jobs in the world. Constant and unrelenting exposure to screening toxic postings causes many to develop and suffer from psychological trauma and/or PTSD. Tech companies have implemented counseling, training, and safety standards to protect them. But they have ignored these standards, instead requiring moderators to work under conditions known to cause and intensify psychological trauma. Also, many moderators work for third-party agencies across several states and are prohibited by non-disclosure agreements from talking about their work concerns publicly. They frequently receive low wages under short-term contracts and minimal health benefits. When I first learned of this nightmare world, I was equally shocked and angered. I vowed I would do everything I could to help them.
Felecia Phillips Ollie DD (h.c.) is the inspiring leader and founder of The Equality Network LLC (TEN). With a background in coaching, travel, and a career in news, Felecia brings a unique perspective to promoting diversity and inclusion. Holding a Bachelor’s Degree in English/Communications, she is passionate about creating a more inclusive future. From graduating from Mississippi Valley State University to leading initiatives like the Washington State Department of Ecology’s Equal Employment Opportunity Program, Felecia is dedicated to making a positive impact. Join her journey on our blog as she shares insights and leads the charge for equity through The Equality Network.
